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Reader Response
Added: Tuesday, 15 July 2008 14:36 BST
sarah marks, Poole, United Kingdom
(first part below)............ you are on a deadline of delivery turnover, markdowns, replenishment and also assisting customers, it is a task in itself to expect the staff to smile and over exert themselves. Although I keep saying it 'customer service should be the main priority of the store (it is not primark - where customers will always return), its a store that needs extra footfall all the time, and loyalty will always bring them back. Other tasks will fit around that, and will get done.
I could go on, but wont. I am happily back within a new 'childrens' retailer where I am confident and happy that we provide a great service. I hope Mk one goes onwards and upwards for the sake of my old staff and other collegues still within the company.
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Added: Tuesday, 15 July 2008 14:29 BST
sarah marks, Poole, United Kingdom
I worked in my local store as deputy manager. And on more than one occasion when the store managers decided to leave I held the branch (with no thanks and only a small pay rise - nothing matching what the store managers were on when they were appointed).
My area manager was obviously 'above' the retail staff, as she wouldn't even acknowledge them when she visited the store (which was a rarity in itself). It was failed to see the obvious problems that were affecting stock loss and sales (when you are asked as a manager to cut staff hours and have minimum staff in a 2 floor store at any one time you are bound to face theft and lack of customer service) Which I have to add - customer service doesn't exist in MK one. It is not forced upon staff to help customers, and be polite, the company are more concerned with - replenishment, clean, and markdowns, and as I said before - with limited staff. The whole way the company is templated really needs a rethink. Yes staff are on minimum wage, but where in retail are staff paid over the odd's? Customer service is of the up most importance, and if you stay loyal to the customer and build up a relationship, they will sure to return. I tried my hardest to train my staff with customer service, but It was just impossible to keep it that way, when you have 2 members of staff in and just yourself on a 2 floor 'busy' store, and ................
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Added: Saturday, 3 May 2008 03:41 BST
Anonymous, wales, United Kingdom
i work for mk one and i have a question, does any one no for definate whether our jobs are safe now mk one is being sold? no1 has told us and im worried im going to lose my job. plz some body help!!!!
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Added: Monday, 28 April 2008 19:19 BST
Anonymous, brighton, United Kingdom
my friend woked in brighton mk last year she saod that the the fire escaapes woz always blocked with rubbish bagos and the air condishionin wos always breakin done but the area managger wouldjt do nthin about it cos he is a t*** so the staff got the cancil in who made them put it rite my friend says sorre about the smellie poundlaned bags it happenned alot cos the manaogers forgot to order them . there woz also a cleaner who did the mirrors in his pants .
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Added: Monday, 21 April 2008 18:41 BST
Anonymous, Redditch, United Kingdom
our local store looks great, staff are very friendly and always helpful. The stock itself is basic but most is well priced. The offers are great, always a bargin to be had!!
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Added: Tuesday, 15 April 2008 21:51 BST
Anonymous, london and brighton, United Kingdom
CONTINUED FROM BELOW POST.....
........They then have 'Fat Week' promotions. The window is filled with outsize mannequins, dressed in outsize, looking outsize and lack any aspiration whatsover. These promos are then abandoned and are followed with 'Teen week'. Big stickers pronouncing 2 tops for 6 quid etc.
Skinny mannequins stand awkwardly and wonkily (the staff haven't quite worked out how to stand them properly) in the similar tat that Primark flogs for half the price.
And the staff.............pay min wage, treat them like add ons and see how much quality comes from them.
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Added: Tuesday, 15 April 2008 21:47 BST
Anonymous, london and brighton, United Kingdom
Dreadful shop. Our local branch is horrendous, an embarrassment.
Daughter age 13 bought a top for £12 last yr. They had run out of carrier bags (no apology) and put said top into a scented, swing bin liner (purchased from poundshop nearby).
Has anyone smelt these bags? They must have been a faulty , clearance batch (hence being in poundshop) as the smell was awful.
This branch is also being crucified by the new, swishy Primark 4 doors down.
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