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Frequently Asked Questions

Having problems accessing subscriber content on Drapersonline.com?

In order to access subscriber content on Drapersonline.com you must first have activated the online portion of your subscription. Click here for more details

If you have activated your online access, and still cannot viewing subscriber content – please follow these steps:

  • You may need to refresh your account by logging in and out again. This should ensure that your subscription details are up to date
  • Your subscription may have lapsed. In order to check your status, please log out and log back in again, and go to your My Account page, which will show you your subscription status.
  • If you are still having problems, please call our Online Customer Services team on 020 3033 2626 and they will be happy to help

Why take out a print subscription to Drapers?

You’ll be kept up-to-date with everything going on in the fashion industry and how it affects your business. With fashion news and trends, sales information, practical retail advice, jobs and industry gossip, Drapers is a must-read every week.

How much is a subscription?

The latest price offers can be found on our subscription order form. Any discount displayed is the saving off the cover price. Please note that if subscribing from outside the UK and you choose to pay by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price.

What’s included in the subscription price?

The subscription price includes delivery to your office or home address (plus taxes where applicable).

Why is it easier to pay by Direct Debit?

Direct debit is a continuous payment method available in the UK and eliminates the need for you to remember to renew your subscription each year. You will be in complete control of your subscription and you have the option to pay quarterly or six-monthly as well as annually to help spread the cost of your subscription over the year.

How secure are my credit card details if I place my order online?

All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit your order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

Can I pay by invoice?

Yes, we can arrange for you to be sent an invoice. Please contact print subscription customer services.

Can I order a subscription for delivery to an address outside the UK?

Yes. But as the magazine is despatched from the UK, the subscription price is higher to cover the additional delivery costs. The latest overseas prices can be found on the subscription order form

Can I pay in a currency other than £ sterling?

We accept cheque payments in most currencies. If paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price. Please contact the print subscription customer services for other payment queries.

Can I order more than one subscription?

Yes, but if ordering online, you must complete a separate order for each magazine subscription you require. Alternatively please place your order via phone, email, fax or post.

Are discounts available for bulk subscriptions?

Yes, we do offer discounts for organisations who order multiple copies. Please contact print subscription customer services for more details.

How do you acknowledge receipt of my order?
If you place your order online, an email acknowledgement will be sent to you almost immediately after you submit your order. This will confirm the details of the address to which the issues will be sent, your 10 digit subscriber number together with details of when your subscription will start and end. Should you not receive your acknowledgement within 24 hours, please contact print subscription customer services.

If you place your order over the phone, via fax, email or post, a written acknowledgement will be sent to you within a few days of receipt of your order. This will include details of your 10 digit subscriber number, when your subscription will start and end, and the address or addresses to which the issues will be sent. Should you not receive your acknowledgement within 10 days, please contact our print subscription customer services.

When will my first issue arrive?
Your order acknowledgement will confirm details of the first issue you will be sent. This is normally within 14 days of placing your order.

What do you do with my personal information?
We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by EMAP (the publisher of Drapers) and/or those of third parties which may be of interest to you. For information about EMAP’s privacy policy please click here

If I’m giving a gift subscription, do you send anything to the recipient?

Yes. If you place your order online you can choose if you’d like us to send an electronic gift card to your friend/colleague – this can be sent immediately or on a date of your choice. If you place your order over the phone, via fax, email or post, we will send you a card and envelope in your order acknowledgement letter so you can write a personal message and send it on to the recipient.

How do I renew my subscription?

You can renew online by logging in here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription.

Alternatively we will send you a subscription renewal notification before the end of your subscription either via email or mail – or you may receive a telephone call. Simply complete the form and send us the appropriate payment. Or you can renew directly via phone, email, fax or post.

When does my current subscription expire?

You can check your subscription details online by logging in here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact print subscription customer services.

How do I change my address?

You can change your address online by logging in here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact us via phone, email, fax or post.

What if an issue doesn’t arrive?

Simply contact the print subscription customer services team and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

What if my magazine arrives damaged?

Simply contact our print subscription customer services team and they will arrange for a replacement copy to be sent to you.

What is my subscriber number?

Your subscriber number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence that we have sent you or on the wrapper/label on your subscription copy. If you cannot find it, please contact print subscription customer services.

Can I cancel my subscription?

New subscribers may cancel their subscription within 30 days of purchase provided they give written notification. If a subscriber wishes to cancel within the initial 30 day period they must notify us in writing. They will only be refunded for the number of unmailed issues left on their subscription. Renewed subscribers have a minimum contract of 12 months which they cannot cancel until expiry. No refunds are permitted for renewed subscriptions.

How do I access content online?

In order to access all the subscriber-only content online, simply log in with your existing username and password. If you don’t yet have an account, create one at www.drapersonline.com/createaccount. You will then have full access to the website and mobile site. If you encounter any problems, please contact customer services on 020 3033 2626.

How do I order a back issue?

For prices and availability, please contact print subscription customer services.

How do I contact the print subscription customer services?

Phone: call the subscription hotline on 0844 848 8858 or +44 (0)1604 828705 if calling from outside the UK. Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT.

Email: Help@subscribe.drapersonline.com

Post: Write to EMAP Publishing Ltd, 10 Waterside Way, Northampton, NN4 7XD, UK

Adding us to your 'safe senders' list

Outlook 2003/2007

  1. In the Tools menu, click 'Options'.
  2. On the Preferences tab, click 'Junk E-mail'.
  3. On the Safe Senders tab, click 'Add'.
  4. In the 'Add address', put in our email address.
  5. Click 'OK'.

Hotmail

  1. In the top-right hand corner, click 'Options', then 'More Options...'
  2. Under 'Preventing Junk Mail', click 'Safe and 'Blocked Senders'
  3. Click 'Safe Senders'
  4. Insert our From address and click 'Add to list'

Yahoo! Mail

  1. In the top-right hand corner, click 'Options', then 'More Options...'
  2. In tht left-hand menu, select 'Filters'
  3. Click 'Add Filter'
  4. Give the filter a name, then in the 'Sender' box, insert our From address
  5. From the 'Move to folder' dropdown menu, select 'Inbox'
  6. Click 'Save changes'

Gmail

  1. Click Contacts along the left side of any Gmail page.
  2. Click 'Add to 'My Contacts''.
  3. Copy and paste our from address into the primary email address dialog box.
  4. Hit 'Enter'.

AOL

  1. Click the Mail menu and select Address Book.
  2. Wait for the 'Address Book' window to pop up, then click the 'Add' button.
  3. Wait for the 'Address Card for New Contact' window to load.
  4. Paste our From address into the "Other E-Mail" field.
  5. Make our From address the "Primary E-Mail" address by checking the associated check box.
  6. Click the Save button.

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