Tag : customer insight
Outerwear retailer Rohan has been named the best fashion shop on the UK high street, after receiving an 87% customer score in the latest survey by Which?
Fashion’s new success metricsSubscription
The retail market is evolving, so what metrics should retailers be measuring? A new WGSN report outlines today’s parameters of success.
Oasis experiments with customer 'Extraordinarium' Subscription
New-season press previews are a regular occurrence, but for autumn 17 Oasis decided to immerse the customer in the experience, too.
Harness the power of online product reviewsSubscription
Most consumers admit they are influenced by online reviews – positive and negative. How do you harness the potential of public customer feedback?
The customer experience will overtake product as the biggest differentiator on the high street by 2020, retail guru Mary Portas told delegates at personalisation software provider Monetate’s European Summit 2016 in London last week.
Hobbs’ strategy and business development director applies the analytical skills gleaned from her science background to the world of fashion