Great customer service is pricelessSubscription
Last week, I was invited to attend the Next Generation Retail Summit in Germany. It was interesting to see that for so many retailers - across all sectors and ranging from Somerfield and Mosaic Fashions to HMV and Dunelm Mill - the common message that came out from the two-day event was how the focus is returning to being customer-centric.
Buyers can get it right with PureSubscription
In some of the toughest ever market conditions seen in fashion retail, we at Pure London have certainly felt the challenge of offering buyers a platform of exciting new brands as well as trusted favourites, and we think we’ve risen to it.
Opportunities lie in emerging marketsSubscription
Last year, US retail giant Wal-Mart announced that for the first time it would allocate more of its investment billions to emerging markets.
Baugur story could be in its final chapterSubscription
It seems things are finally coming to a head at Icelandic investment group Baugur, after months of limbo.
Put digital strategy at top of to-do listSubscription
Whilst gloom envelops the high street, fashion retailers have witnessed continued online sales growth throughout 2008 and at the start of 2009.
Put another weapon in your armourySubscription
With large swathes of the country incapacitated by snow over the past couple of weeks, the internet has proved to be a valuable source of retail therapy for those shoppers who couldn’t battle through the blizzards. Of course, whether your parcel could be delivered is another matter.
Snow fails to melt my optimismSubscription
If it’s not the economy that is taxing us, it’s the weather. As one brave customer who did manage to venture into our shop said: “Please tell me I’m not mistaken, but we don’t live in Finland, do we?”
Turning tide carries the risk of exposure Subscription
Many months ago, someone shared a phrase with me that has proven to be all too prophetic in today’s doom and gloom: “No one knows who is swimming in the sea without their trunks on until the tide goes out.”
Go on, give the skirt another swirlSubscription
So much has changed in the world since last season and it seems to me that a shift in what women wear is inevitable.
Indies and brands must work togetherSubscription
It’s a sad day for our industry when quality brands are struggling and branded retailers fall into administration. It seems that every week I receive another call from a young brand looking for help. Is there a future for the independent branded market?