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Tag : Returns

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  • Katie imms 2019

    Comment: Strategy refresh is just what Asos needs Subscription

    Comment24 May 2019

    Asos is one of many retailers that admits it has tightened its returns policy, as figures reveal that 26% of brands have recorded an increase in returns over the last two years.

  • Returns

    Retailers rethink returns policies Subscription

    News15 May 2019

    More than a quarter of retailers (26%) have seen an increase in the volume of goods being returned in the last two years, new research has found. 

  • High street

    Christmas online returns to jump 80%Subscription

    News2 January 2019

    Online returns are set to increase by 80% on Wednesday 2 January, compared with the average number of returns per day in December.

  • Parcel delivery

    Fashion hit by £1.6bn peak returns impactSubscription

    News13 December 2018

    Fashion retailers in the UK are set to be hit by a £1.6bn impact on margins over the peak trading period, as customer returns spike in the wake of Black Friday.

  • future lab

    How AI could reduce returnsSubscription

    News19 October 2018

    Artificial Intelligence could solve the UK’s growing returns problem by delivering custom-fit products and tactile experiences, chief growth officer and senior partner at trend intelligence company The Future Laboratory Tom Savigar has argued.

  • asos new

    25% of etailers to adopt try before you buy by 2019Subscription

    News22 March 2018

    A quarter of online fashion retailers in the UK and US are poised to let online customers buy now and pay later by 2019, a new report has found.

  • Parcel delivery

    Retailers brace for £2.5bn Christmas returns avalancheSubscription

    News2 January 2018

    Retailers are expected to face up to £2.5bn worth of returns in the wake of the Christmas period, as customers send back unwanted online orders.

  • Black Friday 2017

    Returns to soar on ‘Back Friday’Subscription

    News1 December 2017

    Returns on unwanted purchases made over the Black Friday Sales weekend are expected to peak today (1 December), with fashion amounting to 42% of these.

  • asos

    Asos launches ‘try before you buy’ serviceSubscription

    News2 November 2017

    Asos has launched a “try before you buy” service that allows customers to have products delivered before they pay for them.

  • Hermes online shopping

    UK shopper discontent with online services increasesSubscription

    News17 May 2017

    Customer dissatisfaction with home delivery and click-and-collect services has reached its highest point over the past three years, according to the latest figures from YouGov.

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