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Tag : Customer experience

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  • Icon Outlet Opening

    First look: The O2's Icon Outlet opensSubscription

    News18 October 2018

    Drapers had a first look at the new Icon Outlet shopping centre, which opens to the general public at London’s The O2 on Saturday.

  • john lewis personal shopping

    John Lewis launches private shopping experience Subscription

    News16 October 2018

    John Lewis is giving shoppers the opportunity to book out an entire store for private shopping, as part of three new services aimed at creating a more personalised experience for customers. 

  • amanda hill harrods

    Insight into creating the Harrods customer experience Subscription

    News11 October 2018

    Speaking at Drapers Fashion Forum, Amanda Hill, newly appointed chief marketing and customer officer at Harrods, gave her thoughts on how to redesign business in a more customer-centric fashion.