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Industry Insight: Torque integrates supply chains and systems in perfect harmony

What is this?

Bringing you Content From the Industry

If your supply chain and integration platforms aren’t 100% compatible and living in a state of perpetual harmony, you risk losing sales. And if that doesn’t focus the mind, nothing will. But there is a way forward…

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You know only too well just how complex fashion retail can be.

It’s often compared to a military operation, and logistically, fashion can in many ways be as complicated.

As if there weren’t enough potential pitfalls between concept and commerce, we live in a “see now, buy now” culture, where customers not only know what they want and when they want it, but will be buying from a competitor before you even notice they’re gone.

Success today means being able to satisfy customer demand via a multitude of channels - and then making sure you’ve shipped your stock within an acceptable timeframe to the contentment of all parties involved. But how can you guarantee this every time?

What’s the answer?

In a word, integration.

Torque know this. They have been providing end-to-end supply chain management for fashion retailers for over a quarter of a century but are keenly aware of the importance of seamless, integrated systems.

Patchworks specialise in delivering real-time integration solutions that improve productivity and optimise customer experience. Their rapid-deploy solutions are delivering for some of the UK’s leading fashion and lifestyle brands – many in conjunction with Torque.

These two industry-leading specialists collaborate across a number of customers, where Torque’s supply chain expertise is perfectly complemented by Patchworks’ integration of Torque’s Warehouse Management Systems - along with its Content Management Systems and Enterprise Resource Planning software.

Nothing to see here

This might be invisible to the end customer, but it’s not magic: it’s what happens when experts deliver perfect integration; streamlining communication between the customer and operations data to continually synchronise and optimise stock levels and orders.

This prevents errors and inefficiencies and means there’s no more duplication of data from one place to another. Such effortless integration automates all the information such as stock, orders, deliveries and refunds and permits staff to spend more time where it’s most valuable: growing the business.

This becomes particularly noticeable – and profitable – around seasonal peaks such as Black Friday, when the right systems enable customers to manage huge surges in demand with ease. Smoothing out bumps such as this is invaluable to any company, as it’s often when you have most to gain that you also have the most to lose.

Who’s on board?

With its unrivalled ability to provide robust, reliable and exceptional end-to-end supply chain management, Torque handles customers of all sizes, with brands such as I Saw It First, Bluebella, Crew Clothing, Gandys, The Fold, Thread and Sweaty Betty benefiting from its expertise.

But for these customers and others, the ability to create a genuinely 360º vision of their business by ensuring that all their systems, processes and data flows are seamlessly integrated is now equally important.

And with Patchworks’ experience integrating across Shopify, WooCommerce, Magento, Big Commerce, Netsuite, Synamics Nav, Cegid, Khaos and Control, working with these two leaders in their field clearly makes sense to a growing number of leading fashion retailers.

Find out more

In today’s commercial environment, gaining a competitive edge is vital. Reliable, superior supply chain management is always a priority, but combining this with connected systems and automated data flows could be the key to unlocking an even more profitable future.

Visit the websites of Torque or Patchworks to find out how your brand could benefit, or call 0800 085 5520 and talk to someone today.

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