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How I got here - Carlos Barbosa

Sacoor Brothers’ UK area manager is inspired by the retailer’s philosophy of continual improvement.

What does your diary look like today?

Every moment of the day is full at [Portuguese lifestyle retailer] Sacoor Brothers, and I always have my schedule planned out in advance. Although due to the nature of working in a fast-paced retail environment, I have to adjust my schedule to take account of the unexpected at the last minute. As UK area manager, I oversee both our stores at the Westfield London and Westfield Stratford City shopping centres. So I split my time between both sites, and in a typical day you could find me doing anything from serving customers on the shop floor, organising the delivery of our new collections and planning how we’ll merchandise them, to hosting press in-store.

What meeting are you most looking forward to today?

I host daily team meetings with staff in both our stores, talking to all our employees about the day and week ahead, and how we can constantly improve the service we offer. At Sacoor Brothers we pride ourselves on always offering the best possible shopping experience to our customers, and I really enjoy spending time with the team to motivate them and discuss new ways of achieving this.

What task do you wish you could postpone?

There aren’t any tasks I wish I could postpone, but what I enjoy least about the job is if you’re unable to satisfy a customer for whatever reason. That’s always frustrating and we work hard to make sure it doesn’t happen that often.

What has been your career highlight?

The fact that Sacoor Brothers gives every employee the opportunity to rise in their career, based on merit. Since joining in 2004 as a sales assistant, I’ve been given the opportunity to work in several Sacoor Brothers stores, with different roles and responsibilities in each, and have worked for the business in several different countries.

If you could change one thing about your career path, what would it be?

I wouldn’t change anything. I believe the obstacles and challenges you face as you grow in your career are important in helping you develop.

Who is your mentor?

My board and my director, Moez Sacoor. He has always supported me and pushed my personal development.

What’s the best piece of advice he’s ever given you?

Moez Sacoor has built a culture of persistence and continuous improvement at Sacoor Brothers based on the Kaizen [Japanese for improvement] philosophy, and this always inspires me to achieve more by constantly working towards new goals and ensuring excellence in service.

How do you see your career progressing?

Working at a company such as Sacoor Brothers is exciting because there’s still so much room to develop and progress, so I hope to continue moving up through the ranks.

What advice would you give to someone wanting to follow in your footsteps?

You need to make sure you’re continually looking for ways to improve. And I never compromise.

Salary for this position is about £45,000, depending on turnover (estimate by Success Appointments)

CV

2012  UK area manager, Sacoor Brothers

2009  Portugal area manager, Sacoor Brothers

2008  Assistant store manager, Sacoor Brothers, Oman

2005  Assistant store manager, Portugal, Sacoor Brothers

2005  Operations coach, Sacoor Brothers, Portugal

2004  Sales assistant, Sacoor Brothers, Portugal

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