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How to be a client services director

Gemma Wood, operations manager at CVUK on how to become a client services director.

This is a very customer focused role, so the ideal background would probably have started on the shop floor within a service focused or luxury brand before progressing into management.

To be a client services director candidates need to have excellent product knowledge, and great relationships both with their clients, store and head office staff.

This is a role where hands-on experience is of as much value as qualifications. On the job training is key, because this is where they will learn about great service and extend their product knowledge in terms of brands and fit.  A styling course, available at many of the fashion colleges could be advantageous.

In terms of experience they will need previous time spent working with product, a strong and loyal client list, and excellent communication skills with the ability to build strong relationships, along with an eye for trends and great taste levels.

Employers will also expect to see experience of working at strong, known brands on the CV.

This is a truly diverse role, capturing key shop floor skills such as great service and product knowledge and then taking them to the next level.

Salaries for this sort of position range from £30,000 to £40,000.

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