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Multichannel retailers must exceed customer expectations

Multichannel retailers operate within an incredibly competitive marketplace. With the festive season fast approaching, providing an exceptional level of service is not only critical to compete but expected by customers, therefore it is essential to get it right.

In order to exceed customer expectations and stand out, multichannel retailers should concentrate on delighting customers through the delivery and returns experience.

At Royal Mail, we know how important delivery is – consumers expect the best delivery service, and so by going the extra mile you can stand out in this competitive environment.

  • Roger J Morris, Head of Core Network Parcels, Royal Mail

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