Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

harvey nichols beauty lounge the parlour

Three department stores redefining retail as experience

As Debenhams boss Sergio Bucher reveals the retailer’s new strategy of focusing on experiential shopping, Drapers looks at how other department stores have rethought the in-store experience.