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Keely cropped for web

Editor’s Comment: Lose customer focus and you could lose it allSubscription

9 May 2017 By

There are two things successful fashion retailers never lose focus on: their product and their customer. Yet in recent years a number of high street names – Karen Millen and Marks & Spencer to name just two – have been guilty of doing just that.

Karen Millen bought Coast in a pre-pack administration this week

Drapers Investigates: Are pre-packs a necessary evil for retail survival?Subscription

12 October 2018 By

Following the pre-pack administration purchase of Coast by Karen Millen this week, Drapers investigates the pros and cons of the process and what, if anything, can be done to make the process more transparent.