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Hit or miss: Next - 27/30

Strong, well-priced product, a smart storefit and great customer service make this a winner.

  • Lower Ground and Level One, Thames Walk

Product 9

Next succeeds in taking all the season’s top trends and interpreting them for its specific customer, while providing good quality seasonless basics. Grungy boots come in numerous styles, while Chelsea boots and knee-high options, pointed courts with different heel heights and even the directional neoprene cuffed boot are spotted. Key cut-out boots are here but done in subtler ways. Quality men’s brogues come in real or faux leather, some with interesting sole updates such as coloured foams. Trend-led fashion sneakers are offered in a mix of bold and neutral colours to appeal to different shoppers, and hi-tops with contrast panels in a plethora of options and desert boots are all noted. A wide range of formal and office styles also impresses.

Value 9

Once again Next scores well for upping the quality of its footwear offer while keeping prices competitive and comparatively low. Women’s Chelsea boots start at £32, going up to £65, which starts lower than the likes of Topshop but wins on quality. Women’s buckled boots start at £38 and reach £85, while pointed court heels start at around £30.

Some shoes do stretch higher, such as the men’s brogues with leather upper and sole for £110, but the quality is great, while a non-leather version at £55 is also good value. Desert boots start at £35, going up to £48 and £60, all well priced.

Experience 9

Both the men’s and women’s footwear areas are of the highest standard, with neat fixtures, ample seating and plenty of space to browse. Signs indicate pricing and sizing (ranging from six-and-a-half to 12 for men and extra wide fits for women). Shoes are well placed throughout the store, with displays highlighting hero pieces and mannequins featuring a range of styles. Staff are attentive and approach customers to offer assistance.


View the full report here

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