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An industry inspired by people power

What is the key to success for a fashion retail business? Product? Location? Exciting store environment? Season-appropriate weather conditions? Luck? The truth is that all of those things - and many more - play a part. But if you don't get one crucial ingredient right, the whole operation could fall apart faster than a T-shirt from... (I'll leave it up to readers to complete that sentence as they see fit). That crucial ingredient is people.