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Juliet Warkentin

Small details make retail a big success

Last week I chaired a panel at the World Retail Congress in Barcelona. My session was called “Delivering world-class customer service” and I had three exceptional speakers: Marty Wikstrom, founding partner of Atelier Management; Claudio del Vecchio, chairman and chief executive of Retail Brand Alliance; and Andrew Jennings, group managing director of Woolworths in South Africa.