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John Lewis reassures customers after dropping Royal Mail

John Lewis has reassured its customers that deliveries will not be affected by upcoming postal strikes.

The department store announced that it has cut ties with Royal Mail and switched to a number of different service providers to avoid the anticipated delays that upcoming mail strikes are likely to cause many retailers in the UK.

A John Lewis spokeswoman said: “We have ensured that postal strikes don’t affect our customers by switching the business to other carriers. We work with a number of different carriers for contingency to provide an uninterrupted service. Contrary to concerns in the press about the situation leading to an increase in online prices, we will not put our prices up as a result of this strategy.”

It is estimated that the Royal Mail strike, which is expected to go ahead next week, could cost the economy £1.5bn.

The cost to retailers could amount to £270m, according to think tank Centre for Economics and Business Research.

The decision by John Lewis follows reports that several other retailers including House of Fraser and Asos are discussing moving their business away from Royal Mail.

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