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Andy Harding to leave House of Fraser

House of Fraser chief customer officer Andy Harding is to leave the business after more than five years, with Alison Lancaster replacing him on an interim basis.

Andy Harding


Harding has resigned from his role, which he has held since March 2015, and his next move is not yet known. 

Lancaster will join the department store group in May ahead of Harding’s departure at the end of May. She will lead the customer team until a permanent appointment is made. 

A spokeswoman for House of Fraser said Lancaster brings “a deep understanding of the customer journey and customer proposition”, based on her previous director roles at Bravissimo, Bonmarche and McArthur Glen Group.

House of Fraser said it has a shortlist of candidates for Harding’s permanent replacement and it hopes to make a formal announcement soon.

Harding was previously executive director for multichannel at HoF from February 2013 to February 2015 and director of ecommerce from January 2011 to January 2013.

He has also held roles at stationery retailer Ryman, Carphone Warehouse and BHS.

“As we continue to grow our business in the UK and internationally, it is inevitable that staff leave along the way,” added the spokeswoman. “However, our ability to attract such a calibre of talents is a real testament to the strength of our business and future ambitions. The experience they bring to House of Fraser is incredibly valuable to our ongoing development.”

Earlier this year Jackie Hay, House of Fraser’s executive director for apparel and accessories, left the business to join Michael Kors, while global multichannel director Martin Francis left to join etailer Wool Overs.

Former Asos retail director Maria Hollins is set to take up the newly-created role of executive director for buying and design, from May 9, and House of Fraser has also appointed its first head of sustainability, Dr Dorothy Maxwell, to lead and implement its corporate sustainability strategy.

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