Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Black Friday crashes John Lewis website

John Lewis’s website crashed for about an hour this afternoon as it experienced “record levels” of demand for its Black Friday deals.

The site was down between 3pm and 4pm. The retailer said: “There are record levels of demand for our website today and for some people it is taking longer than normal to shop on johnlewis.com. We apologise to customers for any inconvenience caused.”

IT firm Capacitas estimated that the outage could have cost John Lewis up to £2.8m in lost revenue.

“This down time is undoubtedly expensive for John Lewis,” it said. “They report annual online revenues of £1.4bn and we typically see 2% of annual demand taking place on Black Friday.

“In addition 10% of the Black Friday day’s sales typically take place in the peak hour. This means an hour of downtime on the John Lewis website could amount to £2.8m in lost revenue.”

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.