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Black Friday to cost retailers £180m in returns

Black Friday will cost UK retailers £180m in returned goods during the one-day Sale on November 27.

Retailers will lose £130m just from handling returns of items bought on Black Friday, according to the retail intelligence company Clear Returns.

Costs related to lost margins, cleaning and storing, oversupply of stock and the lost value of future custom from the shopper add a further £50m to the returns bill.

Shoppers will spend £1.07bn on online shopping alone during Black Friday, up from £810m last year, according to Experian-IMRG.

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