Boohoo said it does not operate a “three-strike policy” and pays all warehouse staff more than the national minimum wage, it said in response to an undercover investigation by Channel 4’s Dispatches, which aired last night.
The Manchester-based etailer said the three-strikes policy shown in the programme was legacy language passed on by a former agency, which it no longer works with.
It also insisted that it pays employees on average 12.5% above the national living wage.
The firm moved to its Burnley warehouse in 2010 with just 65 employees and now employs some 940 at the site.
Joint chief executives Mahmud Kamani and Carol Kane said: “We want to stress that although we have experienced rapid growth in the past few years, the wellbeing of our employees has remained one of our top priorities.
“We recognise that we don’t always get everything right first time, however, we have a number of policies and procedures in place to protect our people and we work hard to ensure that high standards are met.”
Boohoo said the majority of filming shown on Dispatches was done during the busiest period of the year, Black Friday weekend.
During this time, it engaged more agency employees through Tailored Recruitment Services (TRS). “As a business, we are reliant upon extra support during peak trading periods but we want to be clear that we never treat our engagement with our agency employees as short-term,” they said.
“As with all Boohoo employees, we take time to invest in them, and in 2016, 330 former agency colleagues were transferred to permanent employment with Boohoo.”