Family-run footwear firm Charles Clinkard has appointed former Jones Bootmaker area manager Richard Dawson as its new branch operations manager for the south.
Dawson will look after 18 shops, concessions and outlets for the business in the south of England. He is working to update internal systems and undertaking a new time management drive to boost efficiency.
Dawson’s main priority will be to improve the level of customer service in store and deliver training to facilitate improvements.
He worked at Jones Bootmaker for 10 years. Prior to that he was at Clarks for 14 years.
He said: “One of my passions is the people side of management. It’s important to help staff excel at what they do while also delivering excellent customer service. I want to help to drive efficiency in the business and improve the customer shopping experience.”
Charles Clinkard has 34 stores across the UK.