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Click-and-collect to sway shoppers away from indies

Independent retailers not offering click-and-collect this Christmas could lose up to £200m collectively as more than half of shoppers switch to larger retailers for convenience.

Recent findings, produced by retail analysts Conlumino in partnership with locker delivery company InPost, show just 13.2% of £8.5bn gift spend expected this year will end up with small and medium-sized businesses.

More than 60% of retailers surveyed agreed store selection is driven by fulfillment convenience. The research also predicts click-and-collect will account for £700m of transactions; yet despite the growing use of such services, just 18% of SMEs and local independents offer them compared to 60% of large retailers.

The news comes the day before Small Business Saturday (December 6), which aims to promote independents.

“The good news for smaller retailers is that while many claim to be planning to switch, almost half (49%) of shoppers say they’d actually prefer to give them their custom,” said managing director of Conlumino Neil Saunders.

Chairman of InPost UK Jonathan Smith added: “SMEs should consider solutions such as automated locker networks that don’t require lots of investment and which would not only help them extend their reach by providing 24/7 collection locations across the country, but which also provide easy drop off points allowing them to quickly and easily send multiple items at once without the queues.”

Readers' comments (4)

  • Smaller retailers ARE trying to offer more options like that but Collect+ wanted 300,000 annual parcels from us - how is a small business trying to grow meant to be able to offer these options with ridiculous minimum quotes like that?

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  • Indies should simply use the Royal Mail service. After all, so are Amazon.

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  • InPostUK

    Have you tried InPost Parcel Lockers? We’ve launched a new service called InPost Direct which frees you from hefty minimum order volumes. Prices start at just £1.59

    Located nationwide, InPost Parcel Lockers can be found at your local petrol station, corner shop and at branches of Morrsions and Toys R Us, and are available 24/7. You can even select the most convenient delivery option for you – either drop off your parcel at an InPost locker to be delivered to the customers address, or courier collect from your address to an InPost Locker for the recipient to pick up at their convenience.

    Alternatively if you have an online store, you can also integrate with InPost. For more information see:

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  • Click & Collect is overhyped as it isn't that relevant to an Indie as it is to a Multiple. Indies have customers that WANT to shop, as opposed to cyber monkeys.

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