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Alison Esse is co-founder and director of culture change consultancy The Storytellers

Talking Business: Managing change internally is essential for Net-a-Porter

A leader’s departure is a pivotal moment for any business. This is even truer for leading retail companies, where those at the top are often well-known figureheads who embody the company culture for employees. Major changes, like the recent departures at Net-a-Porter, will be keenly felt internally, at all levels.