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Consumer rights shakeup becomes law

The 2015 Consumer Rights Act comes into force today, with the aim of making consumer and retailer rights clearer.

The Act is considered the biggest retail legislation reform in a generation, replacing the Sale of Goods Act, which has been in place since the 1970s. 

Among the changes under the law, shoppers who buy faulty goods will be entitled to a full refund for up to 30 days after the purchase. It’s the first time a statutory timeframe has been created. 

When disputes occur, consumers will be able to take complaints to Alternative Dispute Resolution providers, such as the Retail Ombudsman, rather than going through courts.

The new Act will also make it easier for small businesses as well as shoppers to seek compensation from large firms that have breached competition law by fixing prices, or abusing its dominant position in the market.

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