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Coronavirus tracker: how the industry is reacting

Keep up to date with industry updates amid the Covid-19 coronavirus outbreak. 

Schuh [3 April]: The footwear retailer reopened its website after temporarily shutting on 26 March

Ted Baker [3 April]: Ted Baker has furloughed around 2,000 employees, including head office staff. 

New Look [3 April]: New Look has written to suppliers to inform them it will be cancelling all orders and pushing back payment terms “indefinitely”. 

Shoe Zone [3 April]: Footwear retailer Shoe Zone has announced plans to cancel dividend payments. 

Lululemon [3 April]: Canadian activewear giant Lululemon has cut senior leadership team salaries by 20% for the next three months, while its board of directors will “forgo their cash retainer”. 

Debenhams [3 April]: Debenhams is preparing to file a notice of intention to appoint administrators as early as next week, as it continues to struggle amid the coronavirus outbreak. 

Primark [3 April]: Top bosses at Primark owner Associated British Foods (ABF) will temporarily cut their salaries by 50%, and will not receive dividends for the current financial year. 

Arcadia Group [2 April]: Arcadia Group has furloughed nearly all head office employees across the group, and the board and senior leadership team will take a salary reduction of between 25%-50% amid the coronavirus crisis. 

Splash Paris [2 April]: The organisers of Splash Paris have been forced to postpone the premium resortwear trade show, as a result of the coronavirus outbreak. 

Asos [2 April]: Etailer Asos has informed almost all employees on fixed-term contracts that it will be ending their agreements early, as a result of the coronavirus outbreak. 

Next [2 April]: Next is seeking buyers for its headquarters and three warehouses as part of a mitigation strategy to shore up its balance sheet against the effects of a fall in trade.

UK businesses [2 April]: Nearly half of all UK businesses (44%) will furlough at least half of their workforce over the next week, The British Chambers of Commerce (BCC) have warned. Meanwhile, chancellor Rishi Sunak is reportedly preparing to overhaul the emergency aid scheme for small and medium-sized businesses (SMEs), to help prevent a deluge of coronavirus-related insolvencies. 

JD Williams [2 April]: N Brown Group brand JD Williams has cancelled spring 20 orders with some suppliers as the coronavirus epidemic continues to affect the retail industry.

JD Sports [1 April]: JD Sports has witheld rent and service charges for the quarter, amid warnings that the coronavirus crisis will have a “significant impact” on its outlook.

Asos [1 April]: Asos has denied claims from union GMB that its warehouse in Grimethorpe, Barnsley, is unsafe for workers under new coronavirus public health guidelines.

Marks & Spencer [1 April]: Marks & Spencer has offered its frontline team “an additional 15% additional pay reward”, and confirmed furloughed colleagues will receive full pay to protect them financially from the coronavirus outbreak. 

Next [1 April]: Credit rating agency Moody’s has downgraded Next’s status from stable to under review as there is ”no certainty at this stage as to how long store closures persist.”

Anthropologie [1 April]: URBN, the owner of Anthropologie and Urban Outfitters has taken a number of steps to protect its cash reserves, including borrowing £177m and suspending hiring and bonuses. 

Moda [31 March]: UK footwear trade show Moda has pushed back the date for the spring season show to September, in response to the rapid spread of Covid-19.

Debenhams [31 March]: Debenhams is deferring all historic concession balances for 30 days, in a bid to mitigate the government’s “mandated” shut down of its store estate. 

Matalan [31 March]: Matalan has offered all warehouse workers the option to be placed on furlough, after coming under fire for its health and safety conditions amid the ongoing coronavirus pandemic. 

Monsoon [31 March]: Monsoon Accessorize is considering a sale of the business as a result of the impact of the Covid-19 coronavirus outbreak. 

Zalando [31 March]: Zalando has warned revenue and gross merchandise value growth in the first quarter will fall below analyst’s expectations as consumers rein in spending during the coronavirus pandemic. 

Oasis and Warehouse Group [31 March]: The Oasis and Warehouse Group has informed suppliers that it will be delaying payment terms, in an attempt to protect the business during the coronavirus outbreak. 

Retail Trust [30 March]: Retail Trust, the British Retail Consortium (BRC) and Retail Week and World Retail Congress (RWRC) and have joined forces to raise £10m for retail colleagues who are facing financial distress as a result of the Covid-19 pandemic. 

Hammerson [30 March]: As of the end of last week, shopping centre owner Hammerson received 37% of UK rent billed for the second quarter ending 25 March. 

Men’s Fashion Weeks [30 March]: Men’s summer fashion weeks in Paris, Milan and London have been cancelled or postponed due to the ongoing social distancing measures enforced across Europe in an attempt to quell the spread of coronavirus.

Save the High Street [30 March]: Campaign group Save The High Street has launched a 12-week Covid-19 support programme, designed to help local businesses survive the ongoing health and economic crisis. 

Mothercare [30 March]: Mothercare has announced there has ”inevitably been some delays” with its UK franchise deal with Boots due to coronavirus.  

Urban Outfitters [30 March]: Urban Outfitters has written to suppliers informing them that it can no longer accept delivery of goods on purchase orders, and will cancel all undelivered orders, in a bid to protect the business during the coronavirus outbreak.

Zalando [30 March]: Zalando is keeping its warehouse and distribution centres open through the coronavirus crisis, while adhering to new government guidelines.

Arcadia Group [30 March]: Sir Philip Green’s Arcadia Group has written to suppliers to inform them that it will be cancelling all orders and extending payment terms, in a bid to protect the business during the coronavirus outbreak. It is also planning to defer a series of contributions into its pension scheme in a bid to conserve cash through the coronavirus crisis. 

Footasylum [27 March]: Footasylum has approached landlords to request a three-month rent holiday for the third quarter from 25 June. 

Net-a-porter [27 March]: The online retailer has halted online trading

TK Maxx [27 March]: TK Maxx has suspended all online orders.

BFC [27 March]: The British Fashion Council has announced £1m in support to help fashion businesses survive the Covid-19 coronavirus outbreak. Applications from womenswear, menswear and accessories businesses are open until 10 April. 

Next [27 March]: Next has announced the temporary closure of its website, warehouse and distribution operations. 

The Outnet [27 March]: The luxury online retailer has announced the temporary closure of its warehouses

Jack Wills [26 March]: Frasers Group has announced the immediate closure of a further 17 Jack Wills stores, bringing the total number of store closures announced over the last week to 22. 

River Island [26 March]: River Island has announced that it will be temporarily closing its distribution centre in Milton Keynes, as a result of the coronavirus outbreak. 

Moss Bros [26 March]: The menswear retailer has temporarily ceased trading online as a safety precaution to staff. It had shut its 128 stores on Friday 20th March.

Primark [25 March]: Primark is withholding quarterly rent payments, due today, on its leasehold properties in the UK  in a bid to prompt ”urgent” conversations with landlords over ongoing rental terms. 

Asos [25 March]: Asos has paused several incoming deliveries from suppliers and third-party brands as it makes adjustments to manage its stock throughout the coronavirus uncertainty. 

Arcadia Group [25 March]: Arcadia Group has written to employees on fixed-term contracts to inform them that it will be ending their agreements early.

Matalan [25 March]: Matalan has asked landlords for a three-month rent break to mitigate the economic impact of coronavirus. 

Fenwick [25 March]: Department store chain Fenwick is temporarily halting its online operation, as orders are picked in its stores. 

Kingpins [25 March]: Denim trade show Kingpins Amsterdam has announced it is going online, after it cancelled its next edition in April amid health concerns and travel restrictions linked to the Covid-19 coronavirus.

Intu [25 March]: Shopping centre owner Intu is set to slash service charges for tenants in the second half of 2020, to help ease the burden on retailers during the coronavirus pandemic.

New Look [24 March]: New Look has requested a three-month rent holiday from landlords, alongside other immediate actions to mitigate the economic impact of coronavirus.

Oasis and Warehouse [24 March]: The Oasis and Warehouse Group has appointed “Big Four” auditor Deloitte to help conduct a potential sale of the business, amid the coronavirus outbreak. 

Frasers Group [24 March]: Frasers Group has U-turned on an announcement that Sports Direct and Evans Cycles stores were to stay open during the UK’s new lockdown measures, and will now not open stores until it receives the “go-ahead” from the government.

Mulberry [24 March]: British luxury brand Mulberry has become the latest brand to warn on the impact of the coronavirus outbreak, announcing that it anticipates making a small loss in the second half of the year ending 28 March 2020.

All fashion stores to close [23 March]: Prime minister Boris Johnson has ordered the immediate closure of all fashion retailers as part of new measures to limit the spread of coronavirus. 

Next [23 March]: Next is the latest retailer to temporarily close all of its stores until further notice, as a result of the coronavirus. The stores will be closed from 6pm on Monday 23 March.

Debenhams [23 March]: The department store chain has temporarily closed all of its UK and Republic of Ireland stores. It comes as the company continues to engage with landlords asking them to consider further rent cuts and store closures as part of its ongoing company voluntary arrangement (CVA),

Frasers Group [23 March]: The Mike Ashley-owned group has suspended its share buyback scheme with immediate effect. 

John Smedley [23 March]: As of today, John Smedley has closed its three London stores on Jermyn Street, Brook Street and New Cavendish Street. The decision to re-open will be reassessed daily. 

Crew Clothing [22 March]: Crew has closed all of its 82 stores in the UK until it is safe to reopen them. The brand, however, will accept returns on purchases made before the closures when their stores re-open.

Primark [22 March]: On Sunday of all stores in the UK which represented 41% of sales, all 376 stores in 12 countries are now closed until further notice. This represents a loss of some £650m of net sales per month. 

Primark [21 March]: Primark has written to suppliers urging them to put a halt on all current and future production and the purchasing of any materials for the retailer. 

Kurt Geiger [21 March]: Its 55 shoe store across the UK and Ireland stopped trading on Saturday. 

New Look [21 March]: New Look has made the decision to temporarily close all of its 480 stores in the UK from 5:00pm today. All the 28 stores in the Republic of Ireland were temporarily closed from 5:00pm on Friday 20 March. is open as usual and deliveries and Collect+ locations remain available. The company has offered its 13,000-strong workforce the option of unpaid voluntary leave, voluntary reduced hours or the chance to use their holiday allowance for the foreseeable future. Drapers can reveal that it has also halted production

River Island [21 March]: All of its clothing stores across the UK and Ireland are closed until further notice. 

John Lewis [21 March]: The John Lewis Partnership has announced that it will temporarily close all of its 50 stores on Monday 23 March for the first time in its 155-year history, as a result of the coronavirus. 

H&M Group [21 March]: The group has today decided to temporarily close its stores across the UK. The retailer is currently offering standard delivery and free and flexible returns on all orders. The returns policy has been extended to 100 days. 

Hobbs [21 March]: The womenswear retailer has closed all of its stores from today, until further notice. Shoppers can still order products on the website. 

& Other Stories [21 March]: As of today, the company has decided to close all UK stores. Store staff will receive a further two weeks of pay and benefits. The online store will continue as usual, with an extended return policy of 100 days. 

Gant [21 March]: From today Gant has closed its stores in the UK until further notice. The online store remains open and is offering free delivery and returns. The return period has been extended to 60 days. 

Edinburgh Woollen Mill Group [20 March]: Around 100 employees across the head office and business functions, including those who had received job offers at the company, have been let go. The company has also introduced a temporary ban on further recruitment.  Elsewhere, EWM Group has also warned remaining staff that it could reduce salaries by up to 50% for over the coming weeks. Meanwhile, the retailer will close stores from Sunday 22 March until further notice.

Adidas [20 March]: The sportswear retailer has closed all its stores through March. Customers can still purchase products on the website and via the app. 

Mint Velvet [20 March]: All of its stores inside the M25 are closed until Easter. All of the other stores will close tomorrow evening until Easter. 

Graduate Fashion Week [20 March]: Following a trustee meeting today, where the options of postponement, curtailment, event redesign and a combination of all of the above were discussed and based on the evolving guidance from the World Health Organisation, national government and health agencies, organisers have decided that the GFW event “could not possibly go ahead”. It will be launching a series of activities to showcase students’ work, with more information on this to follow.

The White Company [20 March]: The retailer has decided to temporarily close all The White Company stores from the end-of-day Saturday 21st March. The online store will remain open. The company has its own warehouse in Northampton, and it has put in place strict safety measures to ensure that the team stay safe at work.

Clarks [20 March]: Clarks has temporarily closed its stores in the UK and US. All of its store employees will receive pay and benefits during this time. Customers can continue to shop online. 

Charles Tyrwhitt [20 March]: Menswear retailer Charles Tyrwhitt has temporarily closed its 12 USA stores and 29 UK stores. It’s ecommerce site remains open.

Arcadia [20 March]: Arcadia has closed all stores across the UK and Ireland. A spokesman for the fashion retail group, which owns chains including Topshop, Topman, Miss Selfridge, Dorothy Perkins, Evans and Burton, said store staff ”have not been made redundant”, but the business said it would continue to “review the situation”. It stated that all store staff will be paid their normal pay for March plus any outstanding overtime payments.

Gap [20 March]: Starting tomorrow, Gap will be closing all UK stores for the next two weeks. It said it will ensure that impacted employees are supported with continued pay during this time. 

Ted Baker [20 March]: The retailer has only closed some stores but says that more will follow “inevitably.” It stated that trading hours have been adapted, it has increased hygiene precautions and has switched to cashless payment systems to avoid contamination. The returns policy has been increased from 14 to 40 days and has stopped Click and Collect options.

Harrods [20 March]: The luxury department store will close at 7pm on Friday 20 March, with its Food Halls and pharmacy left open. Its website will stay operational.

River Island [20 March]: River Island is closing stores but offering free home delivery and Click and Collect to local parcel shops on orders over £40, with a £1 fee for those under.

Prada [20 March]: Italian luxury giant Prada Group has warned that the coronavirus outbreak has “interrupted” growth

H&M [19 March]: H&M has extended its returns policy from 28 days to 100 days both in store and online. Stores in the UK are not yet closed, but the retailer has announced closures in the US, Canada and Germany. The H&M Foundation has donated $500,000 to the World Health Organization.

Dune [19 March]: The footwear retailer has closed all stores until further notice, announcing in a statement on Instagram: “We must pull together and act responsibly if we are to navigate the coming weeks and months effectively.”

Warehouse [19 March]: Warehouse stores will close from the end of the day on Friday 20 March. The website remains open and Warehouse has updated delivery options to offer contact-free delivery to those self-isolating. Head office staff at the womenswear retailer are working remotely.

Marks & Spencer [19 March]: M&S has introduced dedicated shopping hours for NHS workers and vulnerable shoppers. It will reserve the first hour of trading for them at all of its owned stores. The first will take place tomorrow on Friday 20 March, and after this, on every Monday and Thursday. In addition, M&S is also introducing a special shopping hour to support NHS and emergency service workers – and this will take place for the first hour each Tuesday and Friday morning. 

Timberland [19 March]: The retailer has made the decision to temporarily close all of its stores. In the meantime, customers can shop online with free shipping. 

Reiss [19 March]: The premium retailer will close its stores across the UK and Republic of Ireland from Friday 20 March until the end of March, with a view to extending or reducing this timeframe in accordance with advice from health authorities. The website will continue to operate with the brand saying that precuationary measures have been put in place in its warehouses.

Dover Street Market [19 March]: Dover Street Market has closed temporarily with the view to re-open on 28 March if it is safe to do so. The businesses online store remains open and is delivering orders as usual. 

Next [19 March]: Next has implemented a stress test for if its sales dip below £1bn amid the coronavirus outbreak. The retailer said it has ”reasonable expectation” that the group has adequate resources to continue its operations for the foreseeable future. Lord Wolfson has also outlined a business continuity plan

Fenwick [19 March]: The department store chain has announced the closure of all of its stores from 6pm on 19 March until further notice. The company said it will continue to run its digital and social channels, including its online store, “for as long as it can”. 

Joules [19 March]: Joules has said it is taking “prudent” actions to manage the near term challenges whilst ensuring the business remains well positioned to deliver its long term growth plans. These actions include removing cost and non-critical capex from the business. It has also decided to cancel the proposed interim dividend, saving £0.7m of cash.

Burberry [19 March]: Burberry’s chief executive Marco Gobbetti has warned the material negative effect of Covid-19 on luxury demand has ”intensified”, forcing more global store closures. Burberry is now implementing mitigating actions to contain costs and protect its financial position, including renegotiating rents, restricting travel and reducing discretionary spending. 

Brown Thomas [18 March]: The company has taken the decision to close all of its Brown Thomas and BT2 stores in Dublin, Cork, Limerick, and Galway from 5pm on 18 March. It remains operational at and via its app. 

House of CB [18 March]: The company has announced that it will be closing stores from 19 March to 2 April. Its staff will be paid during this time, and it is still working as normal from 

John Lewis [18 March]: All shops remain open and the company said it “currently has no plans to close any”. At the moment stores are operating their normal opening hours, but this may be subject to change. Currently all click & collect locations are open, and customers can make online deliveries. 

Marks & Spencer [18 March]: The retailer’s stores, support centres, warehouses and supply chain remain functioning. Colleagues across the stores and supply chain have been provided with additional hygiene products to use, and extra cleaning is taking place. Colleagues from the clothing and home team will be joining the food teams so it can continue during increased demand.

Beales [18 March]: The department store has accelerated the permanent closure of all of its 23 stores by two weeks to 19 March. Beales collapsed into administration in January and announced the closure of all of its stores last month. 

Calvin Klein [18 March]: The company has decided to temporarily close all Calvin Klein stores across Europe, the US and Canada beginning 17 March through to 29 March. All associates from these store locations will receive pay and benefits for their scheduled hours during this temporary closure. The website remains functioning. 

Inditex [18 March]: As of 17 March, the Zara-owner had temporarily closed 3,785 stores in 39 markets. Store and online sales in local currencies across the group decreased by 4.9% between 1 February and 16 March 2020, amid the outbreak.

Superdry [18 March]: The brand has asked landlords for rent relief as footfall fell by 25% week on week in the UK and the US. It said that it does not expect online sales to offset the decline and is taking measures to preserve cash.

Selfridges [18 March]: Department store Selfridges announced the closure of its UK stores from 7pm on Wednesday 18 March due to the spread of coronavirus. It had previously reduced opening hours across the branches in London, Birmingham and Manchester.

Grenson Shoes [17 March]: Has decided to reduce prices by 20% at for the next two weeks to keep things moving. This is the brand’s first ever mid-season sale. The company is monitoring UK Government advice on a daily basis and will change its policy very quickly where required. For the time being stores remain open on reduced hours: 11am - 4pm. 

Columbia Sportswear [17 March]: The retailer has temporarily closed all Columbia-owned and operated European retail stores until further notice.

Bicester Village [17 March]: Bicester Village has closed stores across the outlet centre, including New Balance, Lululemon, Ugg and Timberland. 

Nasty Gal [17 March]: The etailer announced that it is running operations as usual. 

Hobbs [17 March]: Hobbs stores are currently open, but the retailer will not be holding any in-store events. 

Matchesfashion [17 March]: Matchesfashion has closed its retail stores in London for “the forseeable future”. Private appointments are still being offered at the Mayfair townhouse, 5 Carlos Place.

Sweaty Betty [17 March]: The retailer has closed all of its UK stores for the next two weeks [from 17 March]. Sweaty Betty’s online store will remain open, with customers now offered free delivery on all orders. The business has assured that store teams will be given paid time off during this period. 

My Wardrobe HQ [17 March]: The company’s South Kensington, London store will close at the end of this week. Styling and wardrobe-uploading appointments will be made online. 

Amazon [17 March]: Etail giant Amazon has told its global workforce to work from home for the remainder of March. Staff who are able to work remotely have been advised to do so for the next two weeks. 

Boden [17 March]: The lifestyle retailer announced it will shutter stores from 17 March and the decision will be reviewed on 27 March.

Debenhams [17 March]: Debenhams has asked landlords for a five-month rent holiday, starting immediately [17 March], as it struggles to deal with the disruption caused by the coronavirus outbreak.

H&M [17 March]: H&M group is temporarily closing all of its stores in Germany from 18 March. In addition, the group is also closing all its stores for two weeks in the US, Canada, Portugal and Belgium from 17 March. It has also asked landlords for rent relief during this “extraordinary period” to manage the disruption of Covid-19 coronavirus on the business [17 March]. It’s sales were impacted in the second half of the quarter due to coronavirus

Jigsaw [17 March]: Jigsaw stores are currently open, and the company said it is ”reviewing this”. It will only be accepting card payments. In addition, the retailer has cancelled all store events to minimise the number of people in stores at one time. Jigsaw’s website is up and running, and it is offering free delivery on all web orders. 

Laura Ashley [17 March]: The retailer has filed a notice to appoint advisory firm PwC as administrators after failing to secure an emergency funding lifeline amid coronavirus trading concerns. Despite announcing that it was in “advanced discussions” with a third-party lender to provide £15m investment, Laura Ashley has now said it will be unable to secure the funding “in a timely manner sufficient to support working capital requirements”. 

Reiss [17 March]: Reiss’s private equity owner Warburg Pincus has delayed a potential sale of the fashion chain because of the coronavirus outbreak, Drapers understands.  

Shoe Zone [17 March]: The footwear retailer is planning to cancel its final dividend payment, after witnessing a drop in footfall as a result of the pandemic. 

Primark [16 March]: As a result of the ongoing spread of coronavirus across mainland Europe, the value retailer has had to close stores in France, Spain and Austria, accounting for 20% of its selling space and 30% of its sales.

Urban Outfitters [16 March]: Urban Outfitters announced on 16 March that all stores will close until further notice via its Instagram. 

Anthropologie [16 March]: On 16 March Anthropologie closed all of its global stores until at least 28 March. 

Make it British [13 March]: UK manufacturing trade show Make it British Live has been postponed until further notice. The show was due to take place on 17 March at the Business Design Centre in London. 

Kingpins [10 March]: Denim supply chain trade show Kingpins Amsterdam has cancelled its April edition amid health concerns and travel restrictions linked to the Covid-19 coronavirus. The show which was supposed to run from 22 - 23 April in the new SugarCity location.

Readers' comments (1)

  • And what did bonmarche do, announce thousands of redundancies

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