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Croydon Village Outlet closes due to crowds

The new Croydon Village Outlet centre closed within two hours of opening yesterday (September 19) as security and till systems struggled to cope with crowds of visitors.

The centre, whose stores cover 535,000 sq ft, was due to reopen at 10am today but will remain closed until tomorrow (Saturday September 21).

Security was deemed insufficient at the opening of the centre yesterday, which was opened at 1pm by Harry Derbidge from The Only Way is Essex.

An hour later, the till systems crashed due to the huge amount of transactions and staff announced they were closing for the rest of the day.

The “configuration” of the store will be changed for the reopening with the introduction of extra security, barriers and sales staff in store.

Croydon Village Outlet managing director Marco Cash said he was “overwhelmed” by the centre’s popularity and the number of visitors to the store.

He added: “As advised, we had taken on additional security but no one could have estimated the enormous enthusiasm of the public in welcoming the store. As a result of the mass volume of people and the number of transactions on the tills we decided it was safest to close the doors and let shoppers already inside filter through the store, complete their purchases and leave.”

Earlier this week Drapers revealed that labels including Burberry, Ralph Lauren, Hugo Boss, Givenchy, D&G, YSL, Kenzo, Chloe, Fendi, Diesel, Kurt Geiger and Oscar de la Renta have signed up to the outlet.

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