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Debenhams’ online deliveries delayed due to Black Friday demand

Debenhams is the latest retailer to delay its online deliveries as a result of Black Friday demand.

The retailer has posted a note on its website which says: “We apologise, but due to Black Friday demand some of our standard deliveries may run late.”

It comes as Marks & Spencer announced yesterday it has been forced to delay deliveries of online orders by up to two weeks and withdraw next-day click-and-collect services after a four-day promotion launched on Black Friday (November 28).

Debenhams’ standard delivery service usually means delivery will be made within four working days from Monday to Saturday and the majority can be tracked (excluding concession products).

The department store offered promotions such as 50% off women’s designer dresses and men’s formal shirts for the event on Black Friday.

One customer, Holly Groome, wrote on Twitter today: “Ordered online seven days ago and only half of my order has arrived.”

Thom Malone wrote: “Could you please look into my order which has not been dispatched yet even though it was ordered a week ago and you took the cash.”

“Really disappointed in your click-and-collect service,” said Jodie Green on the social media site. “I’ve been sent the wrong item twice this week.”

Debenhams has not yet responded to Drapers’ request for comment.

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