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Drapers Talks: John Lewis' plans for click-and-collect charges

Drapers’ editorial director Eric Musgrave talks about John Lewis’ plans to start charging £2 for click-and-collect orders under £30, and the department store retailer’s thoughts on this year’s Black Friday, which will fall on November 27.

Drapers Talks: John Lewis' plans for click-and-collect charges

To read the full Drapers Interview with John Lewis fashion and beauty buying director Ed Connolly, click here.

And click here for Drapers’ click-and-collect mystery shopping feature, which John Lewis won, and a video summary.

Readers' comments (1)

  • It isn't just that John Lewis have realised that free 'Click & Collect' is unsustainable, the way the whole trade is run is unsustainable! Too much product, being sold in too many outlets, sold far too cheaply.

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