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Heathrow opens world’s first airport-based personal shopping lounge

Heathrow opened the doors to the world’s first personal shopping lounge in an airport today (August 14).

Customers can book appointments in the suite, located in terminal two, free of charge before they travel. Heathrow’s team of stylists will then select items from more than 400 outlets across the airport’s five terminals for the shopper, creating a “more bespoke and personal” shopping experience.

Heathrow’s retail director Max Vialou-Clark said: “Our shopping habits are evolving, we’re now looking for that quick fashion fix more often, more socially connected and with a more bespoke or personal feel.

“As a result of these trends, we’ve launched our personal shopping lounge for the 73 million passengers a year that pass through our doors.”

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