Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We use cookies to personalise your experience; learn more in our Privacy and Cookie Policy. You can opt out of some cookies by adjusting your browser settings; see the cookie policy for details. By using this site, you agree to our use of cookies.

House of Fraser cancels all online orders

House of Fraser has cancelled all online orders, following “significant delays” with deliveries.

The retailer took its website offline on 15 August following a dispute with warehouse operator XPO Logistics.

Workers at the department store’s Wellingborough and Milton Keynes distribution centres were told by site operator XPO Logistics to stop accepting goods and processing deliveries for HoF last week.

As a result, there have been product shortages in some HoF stores and delayed or failed deliveries of online orders.

House of Fraser has now contacted shoppers to say it has cancelled all orders that have not yet been sent to shoppers.

In a statement the retailer said: “We didn’t take this decision lightly, but since we cannot give our customers clear assurances of when their orders will be delivered, we believe cancellation is the best option.”

As previously reported by Drapers, HoF suppliers are collectively owed at least £70m in payments due this week relating to sales in June and July. However, HoF administrator EY has said the amounts owed will not be paid.

Sports Direct paid £90m to acquire HoF, its stock and stores from the administrator last week in a pre-pack administration deal. HoF is not legally obliged to make payments for any goods sold before the transaction, leaving suppliers and concession operators facing big debts.

Suppliers told Drapers the shortfall could push some smaller business over the edge.

Drapers also revealed that several concession holders have removed stock from House of Fraser stores, while some brands that are sold in HoF stores via wholesale agreements are understood to be reviewing “retention of title” clauses.




Readers' comments (1)

  • how can this failing business survive without the ability to trade online and deliver to customers? Maybe I am missing something??

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.