Selfridges has tripled the size of the international service department at its Oxford Street store, adding new features to cater to the needs of tax-free shopping customers.
The department store chain said its international business has consistently increased over previous years and it is looking to continue this growth through a multi-million pound investment in the space, designed by architects Waldo Works.
The international customer service department has been relocated from the lower ground floor to the fourth floor, across 16,000 sq ft of floor space.
The area includes a tax refund lounge, several VIP areas, a quiet room, library area and a Mac bar where customers can check-in online and view their emails.
There is also an unadorned faith room, designed for customers of any faith, and a theatre desk operated by Time Out.
It takes inspiration from Selfridge’s first restaurant, the Palm Court, which was partly destroyed by fire in the 1940s.