JD Sports will launch a review into policies at its Kingsway distribution centre, following allegations of poor working conditions revealed in an undercover investigation.
Footage from Channel 4 news claims to show evidence of harsh disciplinary procedures, intense surveillance and security, as well as job insecurity among agency workers.
In a statement to investors, the retailer said the footage, which was broadcast in full last night, “is not an accurate reflection of our culture” but added it needed to “do better” in the implementation of its policies.
“We are deeply disappointed and concerned by the footage broadcast by Channel 4, which we have seen for the first time in full this evening. Whilst we do not believe it to be an accurate reflection of our culture, the vast majority of our people or our standards of practice and procedures, we will be launching an investigation into the implementation of our policies at our Kingsway facility.
“While we maintain that the policies and procedures in place are robust and fair, it is clear that we need to do better in their implementation. In the short term, we intend to retrain all supervisory and security employees at the facility, as a matter of urgency, to ensure that those policies are correctly reflected across the workplace.”
JD Sports stressed it “categorically does not” operate a strike programme and reiterated that its workers cannot be fired on the spot.
“We have a fully outlined disciplinary procedure and appeal process based on the ACAS code of practice. Our time and attendance system is specifically designed to ensure that all workers are paid for the time it takes to exit any queue on leaving the site, and we pay all employees in full who are up to 15 minutes late on arrival.”