Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

JD Sports voted worst retailer on customer service

JD Sports has been voted the UK retailer with the worst customer service.

According to a survey of 10,000 shoppers by Which?, JD Sports Fashion came bottom of a league table rating UK retailers on customer satisfaction. It was followed by rival business JJB Sports.

John Lewis was voted best in the clothing, shoes and accessories category, with Topshop and Topman at coming out bottom.

Waitrose was overall winner with John Lewis in second place.

Which? chief executive Peter Vicary-Smith said: “It’s not rocket science - customers like retailers that treat them well. The best stores realise that the most important thing they can provide is helpful, well-informed staff.”

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.