Harvey Nichols has put its customer service teams under consultation, with up to 20 jobs affected.
The business told staff last week that it was considering restructuring the team, with one idea on the table being the creation of a retail hub in Edinburgh that would comprise a company-wide customer services team, at which point the teams in London and Manchester may become redundant.
It is thought staff have been offered shop floor roles as part of the consultation, which will last a month.
A spokeswoman for the retailer said: “Harvey Nichols is currently undergoing a review of its customer service offering with a view to ensuring that a seamless service is offered to our customers. No decisions have been made at this stage, and no changes will be made until a thorough consultation process has taken place.”
Meanwhile, Gregory Hamilton, general manager of the Knightsbridge store, has handed in his notice.
Hamilton joined Harvey Nichols in 2004 as finance and operations manager from Harrods, where he worked for nine years. He was promoted in 2008 to deputy general manager and moved up to his current role in March 2012.