John Lewis has announced proposals to restructure parts of it’s in store business, reviewing more than 700 jobs as it changes the way it operates its cafes and store administration.
In a statement, John Lewis said 773 members of staff had been placed in consultation, but that it aims to create 386 new jobs for those impacted. This means a total reduction of 387 jobs.
The redundancies come as John Lewis shifts its customer order administration to a central hub, away from the store-based model it currently operates, as well as ending the in-store preparation of food in its restaurants. Carpet fitters will also be moved to a regional, rather than store-based, model.
John Lewis said the changes reflect its plans to accelerate its strategy to “adapt to changing customer needs against a backdrop of structural changes in the retail industry”, and aims to make the retailer more efficient and to improve customer experience.
Dino Rocos, operations director at John Lewis, commented: “These proposals will allow us to modernise our business as it adapts to the changing needs of our customers and the role that shops play in their lives. We understand that for some this will mean a period of change, and we are working with affected Partners over the consultation period to give opportunities for redeployment in new roles wherever possible.”