Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We use cookies to personalise your experience; learn more in our Privacy and Cookie Policy. You can opt out of some cookies by adjusting your browser settings; see the cookie policy for details. By using this site, you agree to our use of cookies.

Exclusive: New Look hires interim chief customer officer

New Look has appointed Karen Millen’s Louise English as interim chief customer officer, Drapers can reveal. 

English has been interim marketing director at Karen Millen since July 2018. Previously she has held marketing and customer experience roles at Marks & Spencer, Carphone Warehouse and Dixons Carphone. 

The news follows New Look’s return to operating profit. The retailer announced underlying operating profits of £33.2m for the year to 30 March 2019, reversing a loss of £35.7m the previous year.

In her new role, English will continue to cement the work done to improve New Look’s omnichannel offering as part of the retailer’s turnaround plan. 

New Look successfully completed its financial restructuring in May, slashing its long-term debt by 80% from £1.4bn to £350m and repaying its £80m bridge facility.

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.