US retailer Macy’s will pay $650,000 (£390,000) to settle claims that it racially profiled and detained ethnic minority shoppers at its Manhattan store in New York.
The deal agreed with the New York attorney general comes after shoppers complained of being detained when moving between floors at the store, despite not concealing goods, according to the BBC.
Other customers who did not speak good English, and were suspected of shoplifting or credit card fraud, are said to have not been allowed to make phone calls or have an interpreter present and were required to sign documents they could not understand.
Staff at Macy’s are said to have detained 1,947 people at the Manhattan store, while a further 6,000 people were held at other stores in New York state.
The retailer will now adopt new policies against profiling across its 42 stores including providing better training for employees, giving police access to its security cameras, investigating customer complaints, and keeping better records of detentions.