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Marks & Spencer to cull 351 manager roles

Marks & Spencer is proposing to axe 351 roles, following a review of its store management structure.

A total of 115 store, commercial and operations managers will be made redundant, along with 182 section managers and 54 visual managers.

A spokeswoman for M&S said: “M&S is transforming and this is a tough but necessary decision to take to ensure our stores support the future of the business and provide the best service for our customers.”

Last week M&S chairman Archie Norman suggested that more store closures may follow the 100 announced by the retailer in May.

Speaking at the business’s annual general meeting on 10 July Norman said: “I can’t tell you it won’t be the last.”

M&S chief executive Steve Rowe added: “There are likely to be more redundancies”.

Norman called the transformation programme the “biggest turnaround in UK retail”, explaining that M&S has “old stores in locations where people aren’t shopping any more”.

Pre-tax profits before one-off items at M&S fell by 5.4% to £580.9m for the year to 31 March compared with 2016/17, while revenue edged up 0.7% to £10.7bn.

Revenues for clothing and home at M&S fell 1.9% compared with 2017.

Readers' comments (3)

  • Old stores in locations where people aren’t shopping any more?

    This retailer used to be an anchor for high streets. Now it’s a millstone.

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  • M&S have far too many staff, which makes the entire team inefficient & unproductive. Particularly the case in areas like instore VM where they seem to need far too many people to make simple decisions. 4 section managers & 5 VMs in order to decide whether a few rails can be moved a matter of meters is beyond ridiculous, but this is the reality in the likes of Whitecity.

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  • Last comment is spot-on! They are like a clothing version of British Leyland, without the strikes.

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