The government minister responsible for the business rates appeals system has claimed the process is “working well”, following a series of complaints.
The minister for local government, Marcus Jones, is reported to have said in a letter that “early indications show the online system is working well”.
The comments were made in a letter seen by The Telegraph, and come despite data from the Valuation Office Agency, which indicated that almost 90% of users were unhappy with the process.
Jones also said in the letter that there was a need to move away from “old arrangements where many speculative appeals were made with little or no supportive evidence, clogging up the system and causing delays for businesses with genuine cases”.
The new system requires business owners to enter property information manually.