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M&S hires chief strategy and transformation director

Marks & Spencer’s non-executive director Katie Bickerstaffe will be joining the executive team as chief strategy and transformation director. 

Bickerstaffe will take up her role on 27 April. She will serve on the board and operating committee as an executive director, and will be working four days a week.

Bickerstaffe was previously executive chair of household energy provider SSE Energy Services. Until April 2018, she was chief executive, UK and Ireland, of Dixons Carphone. She joined Dixons in 2008 and was appointed to its board in 2012.

Prior to this she worked in several senior roles at Kwik Save, PepsiCo, Unilever, Dyson and Somerfield where she was retail managing director. 

Steve Rowe, M&S CEO, said: “Katie has been a great help to me and the wider management team in her role as a non-executive director and I am delighted that she will now be part of the executive team. Her experience in leading roles at UK food and non-food retailers and track record of delivering large-scale change will be invaluable as we accelerate our transformation.”

Readers' comments (3)

  • One would hope that the existing management team had the skills to deal with strategy and its implementation. The appointment of someone to take charge of these fundamental management functions is a concern and is urgently needed in - what has been a far too long - M&S turnaround saga.

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  • Given how poor the strategy has been in non food, let’s hope it helps. However Katie has a food background and its fashion where the problem sits.

    Rowe keeps hiring. Where are the results?

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  • The title of 'Transformation Director' is an Oxymoron. It is not possible at M&S.

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