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M&S suspends website after shoppers see other people's details

Marks & Spencer customers have reported seeing other shoppers’ personal details after logging in to the M&S website.

The company temporarily suspended its website last night (Tuesday) for around two hours after customers complained they could access other people’s address details and order history.

Alex Brown wrote on Twitter: “I can see someone’s DOB, address and mobile number on my account, serious breach cuts [sic] confidentiality!”

The M&S Twitter account responded: “Thanks for letting us know. We’re currently investigating this with our technical team, so please bear with us.”

Tess Simpson wrote: “A minor why-can’t-I-buy-these-knickers panic on @marksandspencer’s site turned serious on seeing £1,000 of not my stuff on recent orders!”

Sue Price added: “Serious problem with my online account – showing someone else’s FULL personal details and order history.”

A spokesman for M&S said: “Due to a technical issue we temporarily suspended our website yesterday evening. This allowed us to thoroughly investigate and resolve the issue and quickly restore service for our customers. We apologise to customers for any inconvenience caused.”


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