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M&S 'whistleblower' claims retailer snoops on staff

The sacked Marks & Spencer 'whistleblower' named as Tony Goode, a former customer loyalty manager, has accused the high street chain of conducting intense surveillance on its staff, creating a culture of fear.

At a GMB conference in Brighton yesterday, Goode, a 43-year-old single parent of two, who had worked at M&S since he was 18, said he suspected M&S had been monitoring his mobile phone calls as part of an internal investigation. The investigation followed the leaking of information to the media regarding cut backs in redundancy payments at M&S. Goode was fired last month following the enquiry.

The GMB union, which is appealing against the sacking said that M&S had given details of Goode's phone calls to reporters, even though he said he had made the calls on his personal mobile phone. However, M&S said that this was "utter nonsense" and that it was impossible to monitor personal phones. A spokesman for the retailer dismissed the Goode's comments as "the lone voice of a disgruntled employee."

Goode and the GMB are appealing against his dismissal. If the appeal fails, they will take M&S to an employment tribunal.

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