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N Brown poaches Shop Direct’s financial services director

N Brown has appointed former Shop Direct financial services product and marketing director Steve Johnson as its new financial services director.

Johnson will take up the newly created role in February, reporting into chief executive Angela Spindler.

He will be responsible for the firm’s credit business.

Spindler said: “Steve’s role will be to drive this agenda, leading the strong team we already have in place. He brings with him significant, proven expertise in product and commercial strategy, operational service management, outsourcing, relationship management and claims.”

Johnson has worked at Shop Direct since January 2012. He was previously product director at Sainsbury’s Bank.

The news comes as almost 700 jobs are at risk at two Shop Direct call centres in Aintree and Bolton. Business outsourcing provider Webhelp, which operates the centres on behalf of Shop Direct, said it anticipated lower call volumes over the next 10 years, and this, combined with the digital skills and infrastructure required to meet changing customer demands, had led to the cuts.

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