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New Look ecommerce director Sally Heath to exit

New Look’s ecommerce director Sally Heath is leaving the retailer after five years.

Sally Heath

Heath is planning to spend time with her family and support her husband in his work at TAM Beauty, the make-up business he owns. She will leave New Look in the new year.

Heath joined the retailer in 2011 as head of buying for online brands.

She became head of multichannel product and trend in January 2013, before moving across to the head of ecommerce role in December that same year.

She was promoted to ecommerce director in May 2015.

Before joining New Look, she held buying roles at House of Fraser and USC, and was head of buying at AllSaints from 2007 to 2009.

Heath will leave a positive stamp on New Look.

Under her leadership, the retailer invested in the design, content and functionality of its transactional website and mobile app last year.

The site attracted 5 million visits per week in 2015/16, generating more than £200m of sales. A further £48m came from third-party sites.

The digital investment was one of the reasons New Look was named Fashion Retail Business of the Year (£500m+ turnover) at the Drapers Awards 2016

In the first half of this year, the retailer was hit by “extremely challenging” market conditions and a fall in consumer confidence - and its revenue slumped by 5%.

Online fared better, however, with own website sales up 9.5% and third-party ecommerce sales up 21.5%.



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