Next has announced changes to its returns policy, under which customers will be charged £1 each time a courier is ordered to collect items.
The changes, which will come into force on 6 June, will lead to customers being charged fees to their Nextpay account for the returns service, or the cost of the return taken off the total refund for any items purchased. Customers can continue to return items to stores free of charge.
In an alert to customers outlining the changes Next said: “You will be charged £1 each time your courier collects a return, or each time you send us a return via a Hermes Parcel Shop, for orders placed from 6 June 2018. The charge is per collection, no matter how many parcels you return.
“It will be charged to your Nextpay account or will be deducted from the amount we refund you.”
At present Next imposes a £3.99 collection charge, which is then taken off the price of the item that is returned, and refunded once the return is completed.
The returns fee is a break from other fashion retailers such as H&M, Topshop and John Lewis, which all offer a free returns service.
Next has been contacted for comment.