Paula Nickolds has been appointed managing director of John Lewis, replacing Andy Street.
Nickolds joined the partnership in 1994 as a graduate trainee at John Lewis Oxford Street. She held a number of senior roles before joining the John Lewis management board as buying and brand director in 2013.
Most recently, as commercial director, she has been responsible for innovation in John Lewis’s product assortment and the look and feel of its shops.
“At a time of transformation in the retail sector, Paula’s progressive and dynamic leadership is just what’s needed for the next phase of modern retailing,” said Sir Charlie Mayfield, chairman of the John Lewis Partnership.
She said: “As a partner with 22 years’ service, I know just how special the John Lewis Partnership is. Driven by our unique business model, and with innovation in our DNA, I am immensely excited to lead John Lewis on the next stage of our journey.”
She will start the role in January. Dino Rocos will be the lead director responsible for John Lewis operations between 28 October and Nickolds’ start date.
Street, who has been with the business 31 years – nine as managing director, was selected as the Conservative candidate to become the first mayor of the West Midlands on 30 September. He will leave on 28 October.