Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Poor service costs shops £4.2bn

UK fashion retailers could be losing out on sales worth £4.2 billion because of poor customer service, research has found.