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Retailers urged to respond to new consumer law idea

Retailers are being urged to familiarise themselves with the draft of a new Consumer Rights Bill – described as potentially one of the most radical changes to consumer law – before it comes before MPs early this autumn.

Government representatives met with trade associations and trading standards groups this week to gauge initial reaction following a draft publication last month.

Key among the changes is the introduction of a standard 30-day ‘right to reject’ faulty goods, a move away from the current ‘reasonable period’. Faulty can mean clothing ordered online that does not fit or look like the image.

Michael Weedon, deputy chief executive and communications director of the British Independent Retailers Association (Bira), told Drapers there “were some concerns on the retail side” and that he was “seeking clarifi cation” on key areas, including the language used around the ‘right to reject’ rule.

Questions have also been raised over whether the policy could lead to a spike in reshopping, where customers buy and wear items before returning them for a refund.

Weedon urged retailers to read the draft, saying: “If people have comments, now is the time to make them.”

A final consultation will run until the end of August.

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