Your browser is no longer supported. For the best experience of this website, please upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We use cookies to personalise your experience; learn more in our Privacy and Cookie Policy. You can opt out of some cookies by adjusting your browser settings; see the cookie policy for details. By using this site, you agree to our use of cookies.

Retailers warned to expect surge in Black Friday returns

Black Friday on Oxford Street in London

Black Friday on Oxford Street in London

Black Friday on Oxford Street in London

There will be a 20% year on year rise in returns today (December 4) as shoppers send back unwanted Black Friday and Cyber Monday purchases, store-based delivery and returns service CollectPlus has predicted.

The company estimates that, overall, UK shoppers will return 31% of items bought online this Christmas. Almost half (46%) of those will be fashion, followed by electronics and technology (20%). Returns are expected to reach their peak today.

CollectPlus chief executive Neil Ashworth said: “Even with some retailers choosing to opt out this year, Black Friday and Cyber Monday were once again huge shopping events with early indications they resulted in the first ever £1bn spend online in a single day in the UK. As a result, we expect to see a peak in unwanted items being returned this Friday.

“This year retailers worked across the entire supply chain to plan effectively for the fulfilment of orders made on Black Friday. With the volume of items being sent back it’s important that they have planned a strategy to deal with returns in the same way.

“Shoppers expect to be quickly and easily reimbursed for online shopping and any delays in the process can lead to delays in repurchase and avoidable stress for the customer and the retailer’s staff.”



Readers' comments (1)

  • That's assuming you can get through to the logistics firms. DHL was unable to take online payment during 7th December. Similar situation with Amazon.

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Links may be included in your comments but HTML is not permitted.