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Returns to soar after Black Friday

Retailers are facing a 40% surge in returns this week following a flurry of sales on Black Friday, new research has found.

The number of returns is due to leap as shoppers reconsider impulse buys made over the Black Friday weekend, payments processor Worldpay said.

Yesterday, figures from ecommerce organisation IMRG showed online sales reached an estimated £1.23bn on Black Friday, up 12.2% on the same day in 2015 - although this was less than the original forecast of 16% growth.

UK consumers spent £6.45bn online over the Black Friday peak period of Monday 21 November to 28 November.

Dave Hobday, UK managing director of Worldpay, said: “Returns have always been part and parcel of the retail experience over the Christmas period, but the increased trend we’re seeing as a result of impulse-purchasing around Black Friday and Cyber Monday is adding a new level of complexity for retailers.

“High returns can turn into a logistical and operational headache for retailers, many of whom use Black Friday sales as a way of clearing stock in time for Christmas.”

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